Improving Work Processes

with Relational Coordination

Friday and Saturday, April 12-13, 2019
Day One: 12:00-5:00 pm Day Two: 8:00-4:00 pm
Heller School at Brandeis 415 South Street, Waltham, MA, Room 163
A substantial discount available for RCRC student partners!

Follow up remote web sessions 

4:00 to 6:00 pm ET

June 26, 2019

September 25, 2019

November Date/Time TBD

Effective teamwork takes more than a group of individuals skillfully carrying out their specialized tasks. It requires interdependence: the ability of the team members to understand how their work processes intersect and to respond to each other’s changing needs and circumstances. What’s more, they need to be able to do this on their own in real time, under conditions of performance pressure and uncertainty, and without waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function. 

This workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small co-located work groups to virtual teams to whole organizations and inter-organizational consortia. The course is in three parts. It begins with some brief independent study that presents foundational knowledge about the Relational Coordination model and its research base and asks participants to begin to create a relational map of their work process (instructions for this component will be provided in advance). 

Part two consists of a 1.5-day workshop that provides instruction and practice in defining a target work process to be improved, setting up the survey, interpreting it, sharing back the survey results and planning follow up activities that both foster relational coordination and embody its principles of partnership and engagement. The third part includes assignments that will allow participants to use their newly developed skills in a real organization supported by three 90 minute web sessions in which participants will gain valuable feedback on their work, share experiences and lessons learned and discuss challenges with course faculty and colleagues. 

If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us. This program will also help you prepare for the RC Certification, though the workshop is not a required prerequisite for certification, and completion of this course does not qualify participants for certification. We hope to see you there!


Jody Hoffer Gittell, Professor of management at Brandeis University’s Heller School for Social Policy and Management, and director of the Relational Coordination Research Collaborative

Margie Godfrey, Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth

Learn more about the other training in the series - Advanced Methods for Improving Relational Coordination: A Toolkit for Leaders and Facilitators. The next training will be held at Kaiser Permanente Northwest in Portland, OR on June 4-5.The workshops are highly complementary without being duplicative. You can take either workshop alone or you can take them both, neither is a prerequisite for the other.

Transforming Relationships for High Performance
Relational Coordination Research Collaborative
Heller School for Social Policy and Management at Brandeis University | @relationalcoord |